Frequently Asked Questions about Visiting

Please visit our Advance Tickets to purchase tickets online. You can also purchase a ticket in the Welcome Center during our regular hours. Please note: Springfield Residents enjoy free admission, with proof of residency

We sure do! In addition to Membership, we offer a variety of ways to visit at a discounted rate. Please see our Ways to Save page.

Please contact the Welcome Center with any specific questions you may have: 413-314-6436.

The Museums are located at 21 Edwards Street, Springfield. Learn more on our Directions and Parking page.

Parking is free and plentiful at the Springfield Museums. There are two lots directly adjacent to the Museums on Edwards Street and another lot across the street from the Museum on State Street. View maps of our parking lots here.

Non-flash photography for personal use is allowed in many of the permanent collection galleries. Selfies are encouraged especially on Selfie Spots. However professional photography and the use of tripods and selfie sticks are not permitted. Please see more about our policies here.

We welcome children! Our favorite tag line is “Come Play with Us!” We have many hands-on, especially child-friendly places and we encourage people of all ages to visit all of our museums. Here are some tips for your visit.

Yes, with pencils only. (Other media pose too great a risk to the works of art.)

Yes, all buildings are accessible and equipped with accessible restrooms. Learn more about accessibility here.

General policies

  • Visitors should keep a safe distance – at least one foot – from all objects on display.
  • While visiting the Museums, you may be photographed or filmed, and the footage may be used in our promotional advertisements, on social media, and our website.
  • Children under 14 must be accompanied by an adult.
  • Access to the Dr. Seuss Sculpture Garden may be limited during extreme weather conditions.


  • All buildings are accessible and equipped with accessible restrooms.
  • Accessible parking is available.
  • Mobility devices are allowed.
  • A limited number of wheelchairs are available in the Welcome Center and the lobbies of the D’Amour Museum of Fine Arts, Wood Museum of Springfield History and George Walter Vincent Smith Art Museum.
  • For other questions regarding accessibility, please contact our security office at or 413-779-2156.

We allow

  • Handheld cameras, cell phones, sketch pads, and pencils.
  • Service animals.
  • Strollers.
  • All mobility aids.
  • Photography of Museums’ collection objects.

We do not allow

  • Bicycles, skateboards, sneaker skates, rollerblades.
  • Food or drink inside Museums’ galleries.
  • Backpacks or large bags (lockers are available in the Welcome Center and D’Amour Art Museum lobby).
  • Weapons, including firearms, explosives, knives of any length, or other objects that in the opinion of staff might be dangerous or cause harm; or toy guns (also including toy blasters, water guns, etc.).
  • Smoking in any building or on Museums’ grounds.
  • Pets or emotional support animals.
  • Tripods, monopods, or selfie sticks.

General Photographic Guidelines

  • Only hand-held cameras with standard electronic flash may be used in any of our buildings. Tripods, photo lamps and flashbulb attachments are not permitted.
  • Motion picture and video cameras may not be used, except in the Springfield Science Museum.
  • Only objects owned by the Springfield Museums may be photographed. Objects on loan to the Museums may not be photographed. Special exhibitions may be restricted.
  • Items on display may not be touched or moved. Do not place personal items on objects or on exhibition stands.
  • Photographs taken are for personal use only.
  • Portrait photography is permitted outside, on the paths and beside the gardens of the Springfield Museums. Please alert us of your plans for photography: The Museums do not allow indoor portrait/professional photography. See professional photography guidelines below.
  • Permission to reproduce, duplicate, broadcast, sell or use any photograph of Springfield Museums’ property, except for authorized press photography, must be obtained from the photographic rights and reproduction department at or 413-314-6467.
  • Any exception to the photographic guidelines must be approved in writing by the President of the Springfield Museums.
  • We do not allow professional or commercial photography or videotaping in the Museums.
  • In the absence of the Public Relations staff (e.g. on weekends), press photographers and camera crews will be admitted into public spaces after showing valid press credentials to the Security guard on duty and leaving a business card for follow-up by the Marketing and Public Relations Department.

Professional Photographic Guidelines

  • Portrait photography is permitted outside, on the paths and beside the gardens of the Springfield Museums. Please alert us of your plans for photography,
  • The Museums do not allow indoor portrait/professional photography.
  • Selfie sticks, tripods and flash photography are not permitted in the Museums.
  • Portrait photography is defined as any one of the following situations, or any combination thereof:
  • Anyone having a portrait taken at the Springfield Museums, including those celebrating an engagement, marriage, birthday, communion, pregnancy, graduation or another special occasion.
  • A photo session where a photographer (amateur, student or professional) has a subject(s) posing for a portrait with the Museums or items in the collections as the backdrop. This does not include selfies or candid photography by visitors in areas where photography is permitted. Please check first with guards.
  • Any visit to the Museums involving photography, where the main purpose is portrait photography, rather than a recreational visit to the Museum.